Admittedly, the COVID-19 pandemic has accelerated the adoption of technology in the health sector. Virtual health consulting and monitoring is now not uncommon thanks to the application of technology, including Internet of Things (IoT) and artificial intelligence (AI) technology.

Siddharth Shah, Health Care Program Manager for Frost & Sullivan, a market research firm based in Santa Clara, California, made it clear that the global health care market is currently in the midst of a major change, a process accelerated by the COVID-19 pandemic. .

In fact, the adoption of technology in the healthcare sector during the pandemic has reached an all-time high as the use of the internet and smartphones has become more widespread. “Changing the way you consult to a virtual system strengthens the role of patients in making clinical decisions,” said Shah, Thursday (28/1/21).

Innovative start-ups have swiftly combined physical care, virtual care, and drug shopping services into an integrated unit, realizing that there is a huge and lucrative opportunity in this market.

More than that, healthcare start-ups should employ virtual assistants to respond to voice and text inquiries from customers via mobile devices, leverage AI technology, and use big data to strengthen customer service.

Since healthcare is no longer a monopoly of hospitals, Frost & Sullivan believes the global health market will grow rapidly from US $2 trillion in 2020 to US $2.6 trillion in 2025. “The industry has adopted radically new advances driven by by the COVID-19 pandemic,” explained Shah.


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